Helpdesk & Ticketing AI

9 tools in this category

AI-augmented support suites, agent copilots, and ticket-routing automation inside existing helpdesk platforms.

⚠ Shadow AI risk: Ticket content often contains account IDs, invoices, and confidential complaints — exposure when drafts flow through external models.

Showing 9 of 9 tools

0.0

low risk

Dynatrace

Customer Experience

Enterprise AI-powered observability and security platform providing full-stack monitoring, AIOps, and intelligent automation at scale.

DevOps / ObservabilityAnalytics

Customer Experience

Observability platform with AI assistance providing full-stack monitoring, APM, infrastructure, and real-user insights for engineering teams.

DevOps / ObservabilityAnalytics

Customer Experience

AIOps platform that uses machine learning to correlate IT alerts, reduce noise, and automate incident management for enterprise ops teams.

DevOps / Observability

Customer Experience

AI-powered HR and IT workflow automation platform for employee onboarding, support ticketing, and workplace service delivery.

Workflow AutomationHelpdesk

Customer Experience

ITSM and asset management platform with AI capabilities for IT service desk automation and workflow optimization.

Customer Experience

Enterprise AI agents for customer support across voice, chat, and email

Autonomous AgentHelpdesk

Custom enterprise pricing ($95,000-$590,900+/year)

Customer Experience

unitQ is a platform that helps companies monitor and analyze customer feedback across multiple channels, enabling them to improve product quality and customer satisfaction.