BigPanda
BigPanda is an AIOps platform using machine learning to correlate alerts, automate responses, and speed triage in IT environments. It reduces noise and detects critical issues early for proactive technical support.
Integrates data from multiple monitoring tools into a unified AI-driven system. 2026 updates include enhanced ML for predictive incident management. Best for SRE and ops teams in large-scale IT. Key differentiator is alert enrichment and automation, cutting MTTR significantly. Aligns with Technical Support via intelligent operations.
[ToS Section 11.2] explicitly states that 'Customer Data is never used to train, retrain, or improve third party foundat
No training on user data means no opt-out is necessary.
Moderate risk. Suitable for internal data but avoid confidential information.
[ToS Section 11.2] explicitly states that 'Customer Data is never used to train, retrain, or improve third party foundational models' and that third-party LLMs process data under 'enterprise Zero Data Retention terms, meaning such data is processed ephemerally in memory only and is not stored or used by the LLM provider to train or improve models.' This provides clear, enterprise-friendly protection against AI training on user data.
“[ToS 11.2] 'Customer Data is never used to train, retrain, or improve third party foundational models. Third-party LLMs process prompts and completions under enterprise Zero Data Retention terms, meaning such data is processed ephemerally in memory only and is not stored or used by the LLM provider to train or improve models.'”
[ToS Section 8.1] grants BigPanda a 'non-exclusive, worldwide, royalty-free, and limited license to use, process, store, reproduce, and transmit Customer Data solely to the extent necessary to provide, support, and improve the Services.' While the license is limited to service provision, the phrase 'improve the Services' is somewhat broad. [ToS Section 10.1] grants a perpetual, irrevocable license to de-identified data for any lawful business purpose, which is broader. The license terminates upon account deletion per [ToS 15.4], but the de-identified data license is perpetual.
“[ToS 8.1] 'Customer grants BigPanda a non-exclusive, worldwide, royalty-free, and limited license to use, process, store, reproduce, and transmit Customer Data solely to the extent necessary to provide, support, and improve the Services.' [ToS 10.1] 'Customer grants to BigPanda a non-exclusive, non-transferable, worldwide, commercial, perpetual, irrevocable, royalty-free license to use de-identified data...for any other lawful business purpose.'”
[ToS Section 2.1] states BigPanda uses 'third-party processors to assist in the performance of services, including data storage, processing, and transmission' but reserves the right to change them. [Privacy Policy] indicates data is shared with 'Service Providers,' 'Affiliates,' and 'Business partners' for various purposes. However, no explicit Data Processing Agreement sub-processor list is provided in the documents, and the Privacy Policy shows broad sharing categories including 'Data analytics providers' and 'Operating systems and platforms' without detailed DPA requirements specified.
“[ToS 2.1] 'third-party processors to assist in the performance of services, including data storage, processing, and transmission.' [Privacy Policy] 'We may share your data with service providers...Affiliates or subsidiaries...Business partners...Data analytics providers...Operating systems and platforms.'”
[ToS Section 15.4] states 'Customer understands and agrees that BigPanda shall delete any Customer Data within ninety (90) days of termination' with a 60-day window to download data. However, [ToS Section 8.4] states 'System Data shall be owned by BigPanda and may be retained by BigPanda after the termination of this Agreement' with no specified retention limit. The 90-day deletion period is reasonably clear but not immediate, and System Data retention is indefinite.
“[ToS 15.4] 'BigPanda shall delete any Customer Data within ninety (90) days of termination. During such 60-day period, Customer may export Customer Data.' [ToS 8.4] 'System Data shall be owned by BigPanda and may be retained by BigPanda after the termination of this Agreement.'”
[ToS Section 11.3] explicitly states 'Customer shall own all right, title, and interest in AI Outputs generated specifically from Customer Data or Customer's use of the Services' with the caveat that BigPanda retains ownership of its underlying proprietary materials, models, and prompts. This is a clear, enterprise-friendly allocation where the customer owns the outputs generated from their data, while BigPanda retains only its underlying IP.
“[ToS 11.3] 'Customer shall own all right, title, and interest in AI Outputs generated specifically from Customer Data or Customer's use of the Services; provided, however, that such ownership excludes any BigPanda Proprietary Materials, underlying models, algorithms, methodologies, prompts, or other intellectual property of BigPanda or its licensors.'”
[ToS Section 12.1] references that BigPanda will comply with 'then current security standards for the SaaS found at https://trust.bigpanda.io/item/security-standards' and states that upon request, BigPanda will make available 'third-party audit reports (e.g., SOC 2 Type II) and certifications.' However, the documents do not explicitly state which certifications are currently held (SOC 2, ISO 27001, GDPR compliance, HIPAA). The reference to a trust portal suggests certifications exist but are not detailed in the provided documents.
“[ToS 12.1] 'BigPanda will comply with the then current security standards for the SaaS found at https://trust.bigpanda.io/item/security-standards. Upon Customer's written request...BigPanda will make available...BigPanda's then-current third-party audit reports (e.g., SOC 2 Type II) and certifications relating to the security of the SaaS.'”
Track and measure your AI tools with Olakai's observability platform.
Explore Olakai