Decagon

AI customer service platform that deploys intelligent concierge agents across chat, email, and voice to autonomously resolve enterprise support inquiries.

Decagon is a conversational AI platform that enables enterprises to build, optimize, and scale AI agents for customer experience across voice, chat, and email channels. The platform features Agent Operating Procedures (AOPs) for defining workflows in natural language, live A/B testing for conversation optimization, and always-on quality assurance through its Watchtower system.

Key capabilities include human-like voice AI, contextual email resolutions, Agent Assist for seamless human handoffs, and comprehensive insights and reporting for voice-of-the-customer analytics. The platform supports simulations at scale for testing and QA, along with AI-powered knowledge management and suggestion systems.

Decagon serves enterprise customers across retail, travel & hospitality, technology, financial services, health & wellness, media, and telecommunications. Notable clients include Chime, Duolingo, ClassPass, Hertz, Noom, Samsara, Figma, and Affirm. Pricing is custom and enterprise-focused.