Tavus

Tavus grants itself a broad license to use Customer Content (including Seed Files) to 'maintain and improve' products and services, and to collect 'aggregated and/or de-identified usage data' for service improvement. However, the language is somewhat vague about whether individual user data directly trains AI models, and de-identification claims provide partial protection.

“[ToS] 'You also grant Tavus a license to use any trademarks, service marks, or logos included in Customer Content as necessary to fulfill your requests or deliver the functionality of the Tavus Platform... Tavus may collect and use aggregated and/or de-identified usage data regarding your (and your End Users') use of the Tavus Platform to: (i) improve the Tavus Platform and Tavus' related products and services'”

Tavus claims a perpetual, worldwide, royalty-free, fully paid license to use Customer Content (including Seed Files) not only to provide the service but also to 'maintain and improve' products and services. The license is broad, perpetual, and not limited to service delivery. No explicit termination of license rights upon account deletion is stated.

“[ToS] 'You hereby grant Tavus a non-exclusive, worldwide, perpetual, royalty-free and fully paid license to use (a) Customer Content (including any Seed Files) to generate Media Files and Interactive Media Files, as requested by you or your Authorized Users; and (b) Customer Content, Media Files, and Interactive Media Files to provide you with the functionality of, and to maintain and improve, Tavus' products and services'”

Tavus mentions sharing with third-party service providers (Stripe, Orb) for payment processing under confidentiality requirements, and references sharing with 'affiliates' and 'partners' in the context of service improvement. However, no comprehensive sub-processor list is published, and the scope of 'partners' is vague. Aggregated/de-identified data sharing is mentioned but not fully detailed.

“[ToS] 'Tavus uses Stripe, Inc. and Orb, Inc. as its third-party service providers for payment services... In some jurisdictions, Tavus' Third-Party Service Providers may use third parties under strict confidentiality and data protection requirements for the purposes of payment processing services.'”

The ToS states that upon termination, Tavus 'may delete the Customer Content associated therewith from our live databases' but does not specify clear retention periods, automatic deletion timelines, or backup retention policies. Deletion requires explicit request to support@tavus.io, with no guaranteed timeframe provided.

“[ToS] 'Upon termination of your access to the Tavus Platform or the applicable feature or functionality thereof... we may delete the Customer Content associated therewith from our live databases. To request deletion of Customer Content and other data associated with your Account, you must contact us at support@tavus.io.'”

Tavus explicitly states that the user/company owns all right, title, and interest in Customer Content, Seed Files, Media Files, and Interactive Media Files. Tavus disclaims ownership of outputs and reserves only the license rights necessary to provide the service and improve products.

“[ToS] 'As between you and Tavus, you (or your End Users, as applicable) own all right, title, and interest in and to all Customer Content, including any Seed Files submitted by you, your Authorized Users, or your End Users, as well as any Media Files or Interactive Media Files generated through your use of the Tavus Platform, and all associated Intellectual Property Rights. Tavus does not claim ownership of any Customer Content or of any Media Files or Interactive Media Files created on your behalf.'”

No compliance certifications (SOC 2, GDPR, ISO 27001, HIPAA) are mentioned in the provided ToS or Privacy Policy documents. No security documentation, trust page, or Data Processing Agreement is referenced or linked. The documents do not address compliance standards or security certifications.

“Not found in documents”