Salesken is an AI-powered sales enablement platform that provides real-time insights and analytics to enhance sales conversations and improve team performance.
Salesken is an AI-powered sales intelligence platform that delivers real-time conversation analysis, coaching, and revenue insights to optimize sales processes and accelerate deal closures.[1][2] Its core value proposition lies in transforming every sales call into a high-performance interaction by providing live suggestions for handling objections, identifying buyer intent, and recommending next-best actions based on historical success patterns.[1][3]
Key features include AI-driven real-time coaching during calls, comprehensive performance tracking with KPIs and forecasting, automated CRM enrichment with transcripts and action items, multi-language support, and pitch intelligence to build winning playbooks from top performers.[2][5] Designed for B2B sales teams, managers, and leaders in startups to enterprises, it addresses challenges like inconsistent rep performance, pipeline visibility gaps, and manual admin work across sales, customer success, and operations use cases.[1][2]
What sets Salesken apart is its all-in-one platform that replaces multiple tools, ensures 100% call evaluation without sampling, and integrates seamlessly with CRMs, dialers, and video tools for immediate, actionable impact on revenue growth.[2][5]
The ToS allows Salesken to use metadata and anonymized data for service improvement and development, but the language is
No training opt-out mechanism was identified in the legal documents.
High risk across multiple dimensions. Only use with public, non-sensitive data.
The ToS allows Salesken to use metadata and anonymized data for service improvement and development, but the language is vague about whether user content itself trains AI models. The DPA restricts processing to service delivery purposes and prohibits combining customer data with other sources for training, but doesn't explicitly prohibit AI training on anonymized derivatives.
“[ToS] Company shall have the right to access, collect, use, process, store, and analyze meta data...to improve and enhance the Software...and produce Anonymized Data. [DPA] Salesken shall not combine Customer Personal Data...with Personal Data...from another person or persons, provided that Salesken may combine personal information to perform any Business Purpose permitted under the Agreement.”
The ToS grants Salesken a broad, transferable, sub-licensable, royalty-free license to use, copy, transmit, modify, distribute, publish, display, process, and host Customer Data for service improvement and expansion. This is perpetual and extends beyond service delivery to operational improvements.
“[ToS] Customer hereby grants to Company and its Affiliates a non-exclusive, transferable, sub-licensable, royalty-free license to use, copy, transmit, modify, distribute, publish, display, process, and host the Customer Data: (a) to provide the Services to Customer...and (c) to operate, improve, expand, and modify Company's Services.”
The DPA lists specific sub-processors (Azure, Google Workspace, Auth0, etc.) with data protection obligations, but the ToS allows sharing with 'Affiliates' and 'partners' with vague controls. Sub-processors are listed but some are in the USA, creating jurisdictional concerns. No explicit prohibition on advertising or analytics sharing of user content.
“[DPA] Customer hereby agrees that Salesken is generally authorised to engage and appoint Sub-processors...Salesken will provide notice of intended changes...including data protection obligations materially the same as those set out in this Addendum. [ToS] Company shall not have any exclusive right or obligation to provide the access to the Software under this Agreement to the Customer.”
The DPA specifies deletion within 30 days of termination, but allows retention if required by law and for archived backup data (audit logs) which are 'securely isolated.' The ToS mentions 5-week active storage retention and 1-year archival, but the exact deletion timeline and backup retention period are somewhat vague.
“[DPA] Upon 30 days following termination or expiration of the agreement, Salesken shall delete all Customer Data...except to the extent Salesken is required by applicable law to retain some or all of the Customer Data, or to Customer Data it has archived on back-up systems. [ToS] Customer-collected data is stored in the database until the customer is active. Once a customer is offboarded, data will be retained for five weeks in active storage. The data is archived for a year in cross-region backup.”
The ToS states Customer retains ownership of Customer Data but grants Salesken broad sublicensable rights. For feedback, Salesken claims perpetual, irrevocable license to use feedback for any purpose. Generated outputs ownership is not explicitly addressed, creating ambiguity about IP ownership of service-generated content.
“[ToS] Customer shall retain all ownership and intellectual property rights in and to Customer Data. Customer hereby grants to Company and its Affiliates a non-exclusive, transferable, sub-licensable, royalty-free license...Customer grants to Company a perpetual and irrevocable license to...use in any manner in Company's sole discretion such Feedback for any purpose, commercial or otherwise.”
The DPA references ISO/IEC 27001:2013 compliance and mentions SOC 2 reports are available upon request, but no formal certifications are explicitly claimed as current. The Privacy Policy mentions ISO/IEC 27001:2022 adherence but provides no evidence of actual certification or audit reports.
“[DPA] Salesken operates an information security management system that complies with the requirements of ISO/IEC 27001:2013 standard. [Privacy] We adhere to the ISO/IEC 27001:2022 standard...Upon Customer's written request at reasonable intervals...Salesken will make available...the most recent version of third-party security audit or certification reports.”
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