Mindtickle

The ToS references AI Terms at a separate URL but does not explicitly state whether user data trains AI models. The AI Terms document is referenced but not fully provided, creating ambiguity about training practices and opt-out availability.

“[ToS] 'Mindtickle AI Terms located at https://www.mindtickle.com/ai-terms/ shall apply to the Customer's access and use of any AI Feature(s)'”

The license is limited to providing the service, but Mindtickle retains broad rights to use Feedback without restriction. Professional Services results derived from Customer Data are owned by Customer, but the scope of sublicensing to service providers is not explicitly detailed.

“[ToS] 'Customer hereby grants Mindtickle the right to use the Customer Data solely as necessary to provide or to assist Customer in the use of the Services' and 'Customer agrees that Mindtickle has all rights to use and incorporate Feedback into the Subscription Services without restriction'”

The ToS mentions that Mindtickle may use subcontractors and references security measures, but does not provide a detailed sub-processor list or explicit restrictions on sharing with third parties beyond service delivery. Statistical Information is shared publicly if anonymized.

“[ToS] 'Mindtickle may use subcontractors to perform Professional Services' and 'Mindtickle may make such Statistical Information publicly available, provided that such information does not include any data that would enable the identification of Customer'”

The ToS provides a 30-day grace period for data retrieval after termination, after which Mindtickle has no obligation to retain data. However, specific retention periods during the active subscription term are not clearly stated, and backup/archival retention is not addressed.

“[ToS] 'at Customer's request if received within 30 days of termination of the Order, Mindtickle shall make available to Customer any of the Customer Data in then Mindtickle's possession... After such Grace period, Customer acknowledges and agrees that Mindtickle has no obligation to retain Customer Data'”

Customer owns all generated outputs and Customer Data. Mindtickle retains rights only to its own IP, Feedback, and Professional Services results derived from Mindtickle's Confidential Information, not from Customer Data.

“[ToS] 'Customer owns or has secured the right to use any data, content, information or material submitted by Customer or its Users through the Platform' and 'Customer retains all ownership rights of any materials generated or developed by Mindtickle and exclusively derived from the Customer Data'”

The ToS references security measures and insurance requirements but does not explicitly list SOC 2, ISO 27001, GDPR compliance, or HIPAA certifications. A security page is referenced but not provided in the documents.

“[ToS] 'Mindtickle will maintain appropriate administrative, physical, and technical safeguards designed to protect the security and integrity of the Subscription Services and Customer Data in accordance its security obligations available as set forth in at https://mindtickle.com/technical-and-organizational-security-measures/'”