Atera

Atera delivers full-stack IT management with an autonomous AI agent (Robin) that diagnoses and resolves device and cloud issues end-to-end without human intervention. The platform combines RMM, ticketing, patch management, and AI automation to help IT teams and MSPs reduce ticket volume, accelerate resolution times, and free technicians from routine support work. Robin handles smart intake, autonomous execution with enterprise controls, and closed-loop optimization across endpoints and cloud infrastructure.

Atera is a full-stack IT management platform designed for IT departments, MSPs, and enterprises seeking to reduce support overhead through autonomous AI-driven issue resolution. At its core is Robin, a patented AI agent that diagnoses and resolves device and cloud issues end-to-end without human intervention—handling smart intake to capture context, autonomous execution of approved actions across endpoints and cloud infrastructure, and closed-loop verification that learns over time. The platform integrates remote monitoring and management (RMM), ticketing and service desk, patch management, asset management, network discovery, and IT automation into a single suite, eliminating the need for multiple point solutions. Robin's distinctive capability is its ability to take ownership of incidents from request to resolution, moving beyond deflection or chat-based automation to execute real fixes; customer deployments report Robin resolving 85% of help desk tickets, reducing incoming ticket volume by 25–35%, and freeing technicians of two or more hours per day. Atera is priced per technician with no credit card required for trials, and the platform is recognized as a Gartner Magic Quadrant Visionary, G2 Market Leader in AIOps, and CRN 2026 AI 100 honoree, trusted by over 13,000 organizations across healthcare, education, retail, finance, and government sectors.