Talkie.ai
Talkie.ai automates patient communication for US medical practices by deploying AI voice agents that handle phone calls and text messages 24/7. The system manages appointment scheduling, prescription refills, patient intake, and appointment reminders while integrating directly with major EHR platforms, reducing front desk operational costs by up to 65% and answering 100% of incoming calls. Built for practices of all sizes and specialized across 30+ medical specialties, Talkie.ai is HIPAA-compliant and SOC 2 Type II certified.
Talkie.ai deploys AI voice agents that serve as 24/7 front desk staff for US medical practices, handling incoming calls and text messages to eliminate missed patient inquiries and reduce operational burden. The system automates routine workflows including appointment scheduling, prescription refill requests, patient intake, appointment reminders, and FAQ responses while integrating directly with major EHR platforms like athenahealth, ModMed, and Elation Health—enabling real-time data synchronization without manual entry. Practices report eliminating thousands of monthly calls from staff workload and reducing call center operational costs by up to 65%, while the AI answers 100% of incoming calls around the clock. Talkie.ai supports 30+ medical specialties and offers multilingual capabilities, waitlist management, and provider message routing, with deployment typically achieved within three weeks. The platform serves over 300,000 unique patients monthly across practices of all sizes and maintains HIPAA compliance and SOC 2 Type II certification. Pricing is custom and enterprise-focused, with implementation supported through a Continuous Collaborative Customization model that includes weekly check-ins to optimize performance for each practice's specific workflows.
The policy does not explicitly state whether user content is used to train AI models. However, the service involves proc
No training opt-out mechanism was identified in the legal documents.
High risk across multiple dimensions. Only use with public, non-sensitive data.
The policy does not explicitly state whether user content is used to train AI models. However, the service involves processing voice, text, and form data for medical practices, and the policy mentions profiling and behavioral analysis. The lack of explicit prohibition on AI training combined with data processing for service improvement suggests moderate risk.
“Processing of personal data of Users refers to the name, telephone number, e-mail address, IP address of the computer and data the data collected by Google Analytics and other data necessary for the performance of the services”
The policy does not explicitly define the scope of license granted by users for their content. While it states data is processed for service provision and legitimate interests, there is no clear statement limiting or defining the breadth of rights Talkie retains over user-generated content.
“The purpose and scope of the personal data to be processed shall be determined by the scope of the consents and of the completed data sent using the appropriate form.”
The policy explicitly states that personal data may be entrusted to third parties including hosting providers, technical support companies, and CRM providers. Additionally, data may be disclosed to state authorities upon request. This represents significant third-party sharing with limited restrictions.
“The Service Provider may entrust the processing of personal data to third parties in order to perform the activities indicated in the Regulations and provide services to the User. Then the recipients your data, may be: the hosting provider for the Talkie Service, a company that provides technical support Talkie Service, CRM Provider.”
The policy states data will be retained for the period appropriate for proving a reply or performing a contract, then removed. However, this is vague regarding specific timeframes. Users have the right to deletion, but the policy does not clearly specify how quickly deletion occurs or address all data categories.
“Personal data of the User will be processed for a period of time appropriate for the purpose of proving a reply to or perform a contract for the provision of services by electronic means (the period of time for which a claim is subject to a limitation period) and after that period shall be removed”
The policy does not explicitly address ownership of user-generated content or AI outputs. It focuses on data processing rights rather than IP ownership. This ambiguity creates moderate risk regarding who owns outputs generated by the AI system.
“The purpose and scope of the personal data to be processed shall be determined by the scope of the consents and of the completed data sent using the appropriate form.”
The policy mentions compliance with CCPA and HIPAA, and references GDPR requirements. However, it does not explicitly state possession of SOC 2, ISO, or other formal certifications. The mention of 'Read about SOC 2 report' in navigation suggests possible SOC 2 compliance, but this is not confirmed in the legal text itself.
“We comply with the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA) where applicable.”
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