Supernormal automates meeting notes and action items, streamlining documentation and follow-ups for teams. It enhances productivity by ensuring important discussions are captured efficiently.
Supernormal is an AI-powered meeting assistant that automatically captures, transcribes, and summarizes discussions across platforms like Google Meet, Zoom, and Microsoft Teams, freeing users to focus entirely on conversations without manual note-taking.[1][3][4] Its core value lies in delivering instant, detailed outputs including real-time transcriptions, concise "gist" summaries, comprehensive recaps, and automatically extracted action items assigned to the right participants, saving teams 5-10 minutes per meeting.[2][3][5]
Key features encompass AI agendas for pre-meeting preparation, multi-language support for 68+ languages, seamless integrations with tools like Slack, Asana, Notion, HubSpot, and calendars, plus centralized searchable notes with collaborative editing and sharing options.[1][3][4] Designed for startups, Fortune 500 teams, salespeople, product managers, recruiters, engineers, and anyone handling 1:1s, client calls, interviews, or pitches, it excels in high-stakes environments requiring agility and accuracy.[2][3][4]
What sets Supernormal apart is its bot-free, frictionless operation that blends into natural dialogue without interruptions, superior business-focused summaries compared to competitors like Otter or Fireflies, and a free starter plan with unlimited meetings.[2][3][5] Trusted by over 250,000 teams, it ensures privacy, speaker recognition for multi-participant sessions, and custom templates tailored to specific meeting types.[1][3][4]
Sources
Free tier (Starter) explicitly allows AI training on de-identified data, while Pro/Business tiers prohibit training. How
Free tier (Starter) explicitly allows AI training on de-identified data, while Pro/Business tiers prohibit training. How
Moderate risk. Suitable for internal data but avoid confidential information.
Free tier (Starter) explicitly allows AI training on de-identified data, while Pro/Business tiers prohibit training. However, the distinction between tiers creates moderate risk for enterprises, and the de-identification process lacks transparency regarding re-identification safeguards.
“[ToS] "If Customer is using the Supernormal Platform under the free 'Starter' subscription tier: Customer agrees that Supernormal may create de-identified Customer Materials (including Output) for any purpose, including without limitation, training its own AI and machine learning models... If Customer is using the Supernormal Platform under the 'Pro' or 'Business' subscription tiers: Supernormal will not use or share any Customer Materials (including Output)... to train any AI or machine learning models."”
Customer retains ownership of Customer Materials, but grants Supernormal a broad, perpetual, irrevocable, worldwide license for service improvement and internal operations. The license survives termination for certain purposes and includes modification rights, creating moderate concern about scope.
“[ToS] "Customer hereby grants to Supernormal (a) a non-exclusive, worldwide, royalty-free right and license to use, host, reproduce, display and perform publicly, and modify the Customer Materials solely for the purpose of hosting, operating, improving and providing the Supernormal Platform... (b) a non-exclusive, worldwide, royalty-free, perpetual, irrevocable right and license to use, host, reproduce, display and perform publicly, and modify the Customer Materials pursuant to Section 5.3, and for related internal operations and functions."”
Supernormal may use subcontractors and third-party service providers with DPA requirements for entity customers, but the Privacy Policy indicates sharing with advertising partners, business partners, and affiliates. Sub-processor list is not published, creating moderate transparency concerns.
“[ToS] "Supernormal may use subcontractors, and other third-party providers ('Subprocessors') in connection with the performance of its own obligations hereunder as it deems appropriate; provided that Supernormal remains responsible for the performance of each such Subcontractor." [Privacy] "We may share your personal information with business partners... Affiliates... Advertising Partners... These third-party advertising partners may set Technologies and other tracking tools."”
DPA specifies deletion of Customer Personal Data at termination (except legally required backups), but Privacy Policy uses vague language ('as long as you use the Services, or as necessary to fulfill the purpose(s)'). Backup/archival retention timelines are not clearly specified.
“[DPA] "At the expiry or termination of the User Terms, Supernormal will delete all Customer Personal Data (excluding any back-up or archival copies which shall be deleted in accordance with Supernormal's data retention schedule), except where Supernormal is required to retain copies under applicable laws." [Privacy] "We store the personal information we collect... for as long as you use the Services, or as necessary to fulfill the purpose(s) for which it was collected."”
Customer explicitly owns and retains all right, title, and interest in Customer Materials and Output. Supernormal claims no ownership rights to outputs, only a license to use them for service delivery and improvement purposes.
“[ToS] "Supernormal acknowledges that, as between Customer and Supernormal and except as set forth in Section 5.2, Customer owns and retains all right, title and interest in and to all Customer Materials." [ToS] "'Output' means the transcripts, text, decisions, or other output generated by Customer's and its Authorized Users' prompts, inputs, use of and interactions with the Supernormal Platform. All Output is deemed 'Customer Materials'."”
DPA includes Standard Contractual Clauses for GDPR/UK/Swiss transfers and CCPA-specific terms, indicating some compliance framework. However, no SOC 2, ISO 27001, HIPAA, or other formal certifications are mentioned in the provided documents. Security practices are not documented.
“[DPA] "If Customer Personal Data originating in the European Economic Area, Switzerland, and/or the United Kingdom is transferred by Customer to Supernormal in a country that has not been found to provide an adequate level of protection under applicable Data Protection Laws, the parties agree that the transfer shall be governed by Module Two's obligations in the Annex to the Commission Implementing Decision (EU) 2021/914... Standard Contractual Clauses." [DPA] "California Specific Terms. To the extent that Supernormal's Processing of Customer Personal Data is subject to the CCPA..."”
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