Smartsupp is a live chat and chatbot platform that enhances customer support by enabling real-time communication, tracking visitor behavior, and automating responses to inquiries.
Smartsupp is an all-in-one live chat, chatbot, and AI platform that boosts online sales by enabling real-time customer engagement, automating inquiries, and converting visitors into loyal buyers, trusted by over 100,000 webshops.[1][5] Key features include the Mira AI Shopping Assistant, which handles up to 80% of queries, recommends products for cross-sell and up-sell, lead generation tools, video recordings of visitor sessions to identify navigation issues, and multichannel integration with WhatsApp, Messenger, email, and CRM systems—all managed from a single dashboard with mobile app support.[1][2][7]
It targets e-commerce stores, online businesses, and support teams seeking to enhance customer service, streamline operations, and drive revenue through proactive chats and 24/7 automation.[1][4] What sets Smartsupp apart is its unique combination of live chat, AI chatbots, and visitor video recordings on one platform, providing real-time behavioral insights and personalized interactions that outperform standalone tools.[2][6]
Sources
The DPA does not explicitly state whether user data is used for AI training. Language about 'service improvement' and da
The DPA does not explicitly state whether user data is used for AI training. Language about 'service improvement' and da
Moderate risk. Suitable for internal data but avoid confidential information.
The DPA does not explicitly state whether user data is used for AI training. Language about 'service improvement' and data processing is vague, with no clear opt-out mechanism or explicit prohibition on training use.
“[DPA] Not found in documents - DPA content is encrypted/unreadable in provided PDF”
No explicit content license terms are accessible in the provided documents. The DPA PDF is corrupted/encrypted, preventing assessment of license scope, sublicensing rights, and termination conditions.
“[DPA] Not found in documents - DPA content is encrypted/unreadable in provided PDF”
The website cookie disclosure shows extensive third-party sharing with marketing partners (Google, Meta, TikTok, Microsoft, LinkedIn, HubSpot, etc.) for analytics and advertising. However, the actual service DPA terms regarding customer data sharing are not readable.
“[Website] Marketing cookies shared with Google Analytics, Meta, TikTok, Microsoft, LinkedIn, HubSpot for tracking and advertising purposes across multiple websites”
No clear data retention or deletion policies are accessible in the provided documents. The DPA PDF is corrupted, and the website cookie policy shows retention periods for cookies (up to 2 years for some) but not for actual customer data.
“[Website] Cookies retained for periods ranging from 1 day to 2 years; actual customer data retention policy not found in documents”
IP ownership terms for outputs generated by Smartsupp are not addressed in the accessible documents. The DPA is unreadable, preventing assessment of whether the vendor claims rights to generated content.
“Not found in documents”
No compliance certifications (SOC 2, ISO 27001, GDPR, HIPAA) are mentioned in the accessible portions of the documents. A DPA exists but is unreadable in the provided PDF.
“[DPA] Document exists but content is encrypted/unreadable; no security certifications mentioned in accessible website content”
Track and measure your AI tools with Olakai's observability platform.
Explore Olakai