Quiq
Quiq is a customer messaging platform that enables businesses to engage with customers via SMS, web chat, and social media, enhancing customer support and experience.
Quiq is an AI-powered conversational customer experience platform that unifies inbound and outbound messaging across channels like SMS, web chat, Apple Messages, Google RCS Business Messaging, Facebook Messenger, and more, delivering timely notifications, support, and personalized interactions to boost customer satisfaction and agent efficiency.[1][5][6] Key features include a single intuitive dashboard for handling multiple conversations simultaneously, AI bots for routing and resolving issues, rich media support for images and videos, pre-built response snippets, sentiment analysis, adaptive response timers, and seamless integrations with CRMs like Salesforce and Zendesk.[1][2][3][5]
It targets customer-obsessed businesses in retail, financial services, insurance, travel, and hospitality, enabling use cases such as shipment updates, appointment scheduling, fraud alerts, and sales offers while reducing handle times and call volumes.[1][2][5] What sets Quiq apart is its generative AI capabilities that resolve up to 50% of routine inquiries autonomously, visitor tracking on websites, continuous conversation threads with full customer data views, and rapid deployment without plugins, often live in 24 hours for superior CX outcomes.[3][7]
Sources
- [1] https://quiq.com/platform/outbound-sms-messaging/
- [2] https://quiq.com/blog/instant-messaging-customer-service/
- [3] https://quiq.com/channels/web-chat/
- [5] https://www.youtube.com/watch?v=q2pfVpiEDNY
- [6] https://developers.quiq.com/docs/messaging
- [7] https://www.sap.com/products/crm/partners/quiq-inc-quiq-the-conversational-cx-platform.html
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