Lorikeet AI Universal Concierge is an AI-driven assistant that helps users manage tasks, schedule appointments, and access information efficiently, enhancing personal productivity.
Lorikeet is a universal AI concierge platform that resolves complex customer support issues across chat, email, voice, and SMS, delivering end-to-end resolutions for high-stakes industries like fintech, healthtech, and energy.[1][2][4] Its core value lies in transforming support from mere deflection to true concierge-level care, using an Intelligent Graph architecture and Team of Agents to break down multifaceted problems into precise, SOP-compliant steps while integrating with tools like Zendesk, Stripe, and internal APIs.[1][3][4][5]
Key features include multi-agent coordination for parallel tasks—such as rebooking flights, updating insurance policies, or coordinating with vendors—along with smart escalation, active context awareness, and the newly launched Coach AI for diagnosing performance metrics and auto-fixing issues.[3][5][6] Designed for businesses handling regulated workflows, such as dispute resolution, healthcare triage, or logistics tracking, Lorikeet empowers CX teams in complex sectors to scale personalized support without human handoffs.[1][4]
What sets it apart is its agentic, multi-modal approach that executes real actions rather than scripted responses, proven in high-stress scenarios like emergency aid rollouts, ensuring accuracy, compliance, and customer delight at scale.[3][4]
Sources
ToS permits data collection and analysis for service improvement and product development, but lacks explicit statement o
No training opt-out mechanism was identified in the legal documents.
Moderate risk. Suitable for internal data but avoid confidential information.
ToS permits data collection and analysis for service improvement and product development, but lacks explicit statement on whether user content trains AI models. Privacy Policy states Customer Data may be used 'internally to improve and/or redesign our App or generally for our product development purposes,' which is vague on AI training specifically.
“[ToS] 'Company shall have the right collect and analyze data...to (i) use such information and data to improve and enhance the Services...and (ii) disclose such data solely in aggregate or other de-identified form' [Privacy] 'We may use Customer Data internally to improve and/or redesign our App or generally for our product development purposes.'”
ToS grants Company broad rights to collect and use Customer Data for improvement and development purposes, but does not explicitly claim perpetual sublicensable license to outputs. Language is permissive but somewhat ambiguous about scope and duration of rights claimed.
“[ToS] 'Company shall have the right collect and analyze data and other information relating to the provision, use and performance...and Company will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services'”
Privacy Policy states data shared with 'service providers, consultants and advisors' with vague assurance of privacy practices evaluation, but no published sub-processor list or detailed DPA requirements mentioned. No explicit prohibition on advertising or analytics partners.
“[Privacy] 'We disclose any of the Personal Information...to our service providers, consultants and advisors that assist us with our business functions...we carefully evaluate the information privacy and security practices of those providers prior to engaging them'”
Privacy Policy uses vague language ('until the purposes...have been fulfilled') without specific retention periods. ToS states Company 'may, but is not obligated to, delete stored Customer Data' after 30 days post-termination, creating indefinite retention risk.
“[Privacy] 'We may retain information until the purposes of using and disclosing such information...have been fulfilled' [ToS] 'Upon any termination, Company will make all Customer Data available to Customer for electronic retrieval for a period of thirty (30) days, but thereafter Company may, but is not obligated to, delete stored Customer Data.'”
ToS explicitly states 'Customer shall own all right, title and interest in and to the Customer Data' while Company retains rights only to the Service itself and improvements thereto. Clear separation of IP ownership favoring the customer.
“[ToS] 'Customer shall own all right, title and interest in and to the Customer Data. Company shall own and retain all right, title and interest in and to (a) the Services and Software...'”
No compliance certifications (SOC 2, ISO 27001, GDPR, HIPAA) are mentioned in either document. No security documentation, trust page, or DPA referenced. Only generic statement about implementing 'security measures designed to protect' information.
“[Privacy] 'We implement security measures designed to protect the security and integrity of the information that we collect and maintain. We routinely assess the effectiveness of our security measures' - No specific certifications mentioned.”
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