Verbit is an AI-powered transcription and captioning platform that helps businesses convert audio and video content into accurate text, enhancing accessibility and engagement.
Verbit is an AI-powered transcription and captioning platform that converts audio and video content into highly accurate text using its proprietary Captivate™ engine combined with professional human editing, delivering up to 99% accuracy for enhanced accessibility, compliance, and content engagement.[1][2] Key features include real-time live captioning for events and meetings, generative AI insights via Gen.V for summaries, keyword extraction, and headlines, multilingual support in over 50 languages with translation, and seamless integrations with platforms like Zoom, Panopto, Vimeo, and Google Drive, offering flexible output formats such as PDF, Word, SRT, and JSON with speaker identification and time codes.[1][2]
It targets educational institutions for lecture captioning, legal and government agencies for precise records, large enterprises for scalable meeting transcription, and content creators via its self-service platform.[2][3] What sets Verbit apart is its hybrid AI-human model that excels in complex, noisy, or terminology-heavy audio where pure AI falls short, alongside enterprise-grade security, rapid turnaround options from 8 hours, and AI-driven efficiencies like reduced costs and improved discoverability.[1][2][7]
Verbit explicitly reserves the right to use customer files and outputs to develop and improve AI services. The DPA state
Verbit explicitly reserves the right to use customer files and outputs to develop and improve AI services. The DPA state
High risk across multiple dimensions. Only use with public, non-sensitive data.
Verbit explicitly reserves the right to use customer files and outputs to develop and improve AI services. The DPA states Processor may use data for 'machine learning, model training and testing activities' with only a general authorization requirement, not an opt-out mechanism.
“[ToS] 'Customer also grants Supplier an irrevocable and royalty-free right to use the Files and the Output to develop and improve the Services and Platform, including to evaluate and enhance the efficacy, efficiency, and accuracy of Supplier's personnel and artificial intelligence-based technologies.' [DPA] 'Processing for facilitating, maintaining and improving Supplier's Services, including through machine learning, model training and testing activities'”
Customer grants Verbit an irrevocable, royalty-free right to use files and outputs for service improvement and AI development. This is a perpetual license that extends beyond service delivery to include derivative works and model training.
“[ToS] 'Customer also grants Supplier an irrevocable and royalty-free right to use the Files and the Output to develop and improve the Services and Platform, including to evaluate and enhance the efficacy, efficiency, and accuracy of Supplier's personnel and artificial intelligence-based technologies.'”
DPA permits sub-processors with written agreements containing 'substantially similar' data protection obligations, and Verbit retains liability for sub-processor failures. However, the sub-processor list is not published upfront; customers must subscribe to notifications. Sharing is limited to service delivery and legal compliance.
“[DPA] 'Customer hereby grants Supplier a general authorization to engage Sub-processors to Process Personal Data on behalf of Customer. All Sub-processors have entered into written agreements with Supplier that bind them by data protection obligations substantially similar to those under this DPA.' [DPA] 'Customer may subscribe to notifications of new Sub-processors used to Processed Personal Data by emailing privacy@verbit.ai'”
ToS states Verbit 'may periodically delete' customer data with no guaranteed timeline and no liability for deletion. DPA specifies retention 'for the duration of the Agreement' but allows retention of one copy for legal defense indefinitely. Deletion on request is not explicitly guaranteed.
“[ToS] 'Supplier may periodically delete Customer's data from the Platform, including any Files. Further, data storage is not guaranteed by Supplier and Supplier shall not have any liability whatsoever for any damage, liabilities, losses, or any other consequences that Customer may incur relating to the deletion of Customer's data.' [DPA] 'Processor may also retain one copy of the Personal Data solely for evidence purposes and/or for the establishment, exercise or defense of legal claims'”
Customer owns files and outputs, but Verbit claims an irrevocable, royalty-free right to use outputs for service improvement and AI development. This creates ambiguity about exclusive ownership and potential reuse of generated content.
“[ToS] 'As between Customer and Supplier, Customer owns and reserves all right, title, and interest in the Files... Customer also grants Supplier an irrevocable and royalty-free right to use the Files and the Output to develop and improve the Services and Platform'”
DPA references a Security Documentation page (https://verbit.ai/trust/) but the documents provided do not include specific certifications. GDPR compliance is addressed through Standard Contractual Clauses and DPA, but SOC 2, ISO 27001, or HIPAA certifications are not explicitly mentioned in the provided documents.
“[DPA] 'Security Documentation means the Security Documentation applicable to the Services purchased by Customer, as updated from time to time, and accessible via https://verbit.ai/trust/, or as otherwise made reasonably available by Supplier.'”
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