.png)
Survicate
Survicate is a customer feedback tool that helps businesses gather insights through surveys and polls, enabling them to improve products, services, and customer experience.
Survicate is a comprehensive customer feedback platform that enables businesses to collect, analyze, and act on customer insights across multiple channels in real time[1][7]. The platform leverages AI-powered sentiment analysis and natural language processing to automatically categorize feedback, identify trends, and extract actionable insights without manual effort[1][4]. Key capabilities include automated survey distribution triggered by user behavior or lifecycle events, customizable dashboards for monitoring Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), and seamless integrations with popular tools like HubSpot, Salesforce, Slack, and Intercom[1][2]. Survicate serves product teams, customer support departments, and enterprises seeking to reduce churn, improve resolution times, and transform satisfied customers into brand advocates through targeted feedback collection and personalized follow-ups[2][3]. The platform distinguishes itself through its intuitive survey builder with 125+ expert-designed templates, AI-assisted question optimization, real-time response tracking with Slack alerts, and the ability to trigger automated workflows based on survey responses[1][5]. Organizations using Survicate have achieved measurable results, including 48% CSAT improvements and 30% reductions in support resolution times by leveraging continuous feedback loops and sentiment-driven decision-making[3].
Sources
- [1] https://survicate.com
- [2] https://ecosystem.hubspot.com/marketplace/listing/survicate
- [3] https://help.survicate.com/en/articles/10200341-customer-support-surveys-a-comprehensive-guide
- [4] https://survicate.com/insights-hub/
- [5] https://survicate.com/customer-feedback-software/
- [7] https://www.softwareadvice.com/product/31821-Survicate/
The DPA does not explicitly address AI training on user data. While it restricts processing to documented instructions a
No training opt-out mechanism was identified in the legal documents.
Moderate risk. Suitable for internal data but avoid confidential information.
The DPA does not explicitly address AI training on user data. While it restricts processing to documented instructions and specified purposes, there is no clear statement prohibiting use of customer data for AI model training or service improvement beyond the stated survey purposes.
“[DPA] 'The data importer shall process the personal data only on documented instructions from the data exporter' and 'only for the specific purpose(s) of the transfer, as set out in Annex I.B' (purpose: feedback surveys conducting).”
The DPA establishes Survicate as a data processor acting under customer instructions with purpose limitation strictly to survey feedback. No broad license to customer content is claimed; processing is limited to service delivery per documented instructions.
“[DPA] Clause 8.2: 'The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B, unless on further instructions from the data exporter.'”
The DPA permits sub-processor engagement with 14-day advance notice and requires sub-processors to be bound by equivalent data protection obligations. However, the specific list of current sub-processors is not provided in the documents, and sharing with advertising/analytics partners is not explicitly addressed.
“[DPA] Clause 9(a): 'The data importer shall specifically inform the data exporter in writing of any intended changes to that list through the addition or replacement of sub-processors at least [14 DAYS] in advance.'”
The DPA specifies clear retention periods: data is retained from account creation for 12 months after account deletion, with post-deletion data retained only for backup purposes as part of the service. Deletion or return of data is guaranteed upon contract termination.
“[DPA] Annex I.B: 'From the moment of creating the Account and for a period of 12 months after deleting the Account. The data processed after deleting the Account are only for the purposes of backup for the Controller.'”
The DPA establishes Survicate as a processor acting under customer instructions with no claims to ownership of customer data or generated outputs. All data remains under customer control; Survicate's role is limited to processing per documented instructions.
“[DPA] Clause 8.1(a): 'The data importer shall process the personal data only on documented instructions from the data exporter' with no license or ownership claims over customer content.”
The DPA demonstrates strong compliance infrastructure: Survicate holds PCI DSS Merchant Compliance Certificate, implements AWS SOC 2 Type II controls, ISO 27001 certification, regular pen-testing, and formal GDPR-aligned risk assessment processes. Standard Contractual Clauses (Module 2, 3, 4) are explicitly adopted.
“[DPA] Annex II: 'Survicate holds a PCI DSS Merchant Compliance Certificate' and 'AWS SOC 1 Report, AWS SOC 2 Security, Availability & Confidentiality Report' and 'ISO/IEC 27001:2013' certifications documented.”
Track and measure your AI tools with Olakai's observability platform.
Explore Olakai