Released
Released brings customer feedback, roadmaps, and release notes together as a native layer on top of Jira. The platform uses AI to draft release notes directly from Jira tickets, publishes audience-specific roadmaps synced live from your backlog, and centralizes customer feedback with voting and Slack integration. Built for product teams and CTOs who want to communicate shipping plans and gather input without leaving Jira.
Released is a Jira-native product management platform that consolidates customer feedback, roadmaps, and release notes into a single communication layer for product teams. The platform uses AI to automatically draft release notes directly from Jira tickets, reducing manual writing time by 10x, while enabling teams to publish audience-specific roadmaps (for customers, executives, and partners) that sync live from the Jira backlog. Beyond release automation, Released centralizes customer feedback through a wishlist and voting system with Slack integration, allowing product teams to capture ideas and connect them directly to Jira tickets for action. The platform includes a branded changelog hub on a custom domain with email subscriptions, a comprehensive Product Hub portal combining roadmaps and feedback, and embeddable widgets for standalone portals or website integration. Built on the Atlassian platform, Released eliminates separate user management and leverages SAML SSO via Atlassian Access, while maintaining SOC 2 Type 2 certification and a commitment that customer data is never used for AI model training. It's designed for product-led SaaS companies and teams using Jira who want to communicate shipping plans and gather customer input without context-switching between tools.
The provider explicitly states that OpenAI does not train models on user data submitted through the API, which is positi
No training opt-out mechanism was identified in the legal documents.
High risk across multiple dimensions. Only use with public, non-sensitive data.
The provider explicitly states that OpenAI does not train models on user data submitted through the API, which is positive. However, data is shared with OpenAI for AI capabilities, and the policy allows for data sharing with subprocessors without exhaustive disclosure of all AI-related uses.
“We may share your data with OpenAI for the purposes of providing AI capabilities to the Product. OpenAI does not train their models on user data submitted through the API.”
The license grant is extremely broad and restrictive to users. Users receive only a 'revocable, non-exclusive, non-sublicensable and non-transferable license' while the Owner retains all intellectual property rights. Users cannot copy, download, share, modify, translate, or create derivative works without explicit permission.
“Users may not copy, download, share, modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on Released”
Data is shared with multiple third parties including Atlassian, OpenAI, Supabase (for database storage), and AWS (for hosting). The policy allows sharing for legal requirements and business transfers. While some sharing is disclosed, the breadth of third-party access creates significant risk.
“We will share information including Personal Information with our Subprocessors. In addition, Atlassian works with us on certain business-related functions. We may share your data with OpenAI for the purposes of providing AI capabilities to the Product.”
The policy allows users to request erasure of personal information and states data subjects have rights to request updates, correction, or erasure. However, there is no explicit statement about default retention periods or automatic deletion policies, creating moderate risk.
“Data Subjects have the right to request that we update, correct or, upon request, erase Personal Information in our possession.”
The Owner retains all intellectual property rights to Released and its content. Users receive only a limited, revocable license. The terms explicitly state 'All rights and license grants to Users shall immediately terminate upon any termination or expiration of the Agreement,' creating significant risk for user-generated content.
“Any intellectual or industrial property rights, and any other exclusive rights on software or technical applications embedded in or related to Released are held by the Owner and/or its licensors.”
The policy references GDPR compliance and mentions security measures (2FA, encryption, password manager), but does not explicitly claim SOC2, HIPAA, or ISO certifications. The company states commitment to Atlassian's standards but provides limited formal compliance documentation.
“We are committed to upholding your privacy and adhering to the stringent standards set by Atlassian for the protection of personal data.”
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