re:tune is an AI-driven platform that helps businesses optimize their workflows and enhance productivity by automating repetitive tasks and providing actionable insights.
re:tune is a no-code AI platform that enables businesses to build, customize, and deploy intelligent chatbots and autonomous agents without requiring any coding expertise. Users can create custom AI applications in seconds by writing prompts or leveraging an auto-prompt generator, then train them with company data from websites, PDFs, documents, and customer databases to create subject matter experts tailored to their business needs. The platform supports omnichannel deployment across websites, mobile apps, WhatsApp, Facebook Messenger, and Slack, with seamless integrations into CRM, helpdesk, and marketing automation tools to supercharge existing workflows. re:tune distinguishes itself through flexibility in choosing between multiple AI language models (GPT-3.5, GPT-4, and Claude), infinite conversation memory that maintains context across interactions, and customizable bot personality and tone to match brand voice. Designed for organizations of all sizes—from startups using the $99/month Grow plan to enterprises on the $399/month Max plan with white-labeled branding and custom fine-tuned models—the platform reduces support costs by automating routine customer queries, lead qualification, appointment scheduling, and internal employee self-service at scale. The free Hobby tier makes it accessible for personal projects and experimentation, while tiered pricing ensures organizations only pay for the capabilities they need as they grow.
Re:tune claims the right to use aggregated and anonymized customer data to improve products and services, but does not e
Re:tune claims the right to use aggregated and anonymized customer data to improve products and services, but does not e
Moderate risk. Suitable for internal data but avoid confidential information.
Re:tune claims the right to use aggregated and anonymized customer data to improve products and services, but does not explicitly state whether raw customer data trains AI models. The language is vague on whether individual user inputs feed training pipelines, and no clear opt-out mechanism is documented.
“[ToS] "Re:tune has the right to aggregate, collect and analyze Customer Data...to (a) use such data and other information to improve Re:tune's products and services" and [Privacy] "Aggregate/De-Identified Information...may be used for any purpose, including without limitation for research and marketing purposes"”
The ToS grants Re:tune broad rights to use customer feedback without compensation and to aggregate/analyze customer data for product improvement. However, the license scope for actual customer-generated content outputs is somewhat ambiguous—the ToS states customers own 'insights produced specifically for Customer' but Re:tune retains rights to aggregate and analyze all customer data.
“[ToS] "Re:tune will have the full, unencumbered right, without any obligation to compensate or reimburse Customer, to use, incorporate and otherwise fully exercise and exploit any such Feedback" and "Customer exclusively owns all right, title and interest in and to the Customer Data, insights produced specifically for Customer"”
Re:tune shares data with service providers for analytics, marketing, and other purposes, and explicitly states it may share aggregated/de-identified information with third parties without restriction. However, a DPA is referenced and incorporated, suggesting some contractual protections exist for personal data. Sub-processor list is not published in available documents.
“[Privacy] "We provide access to or share your information with select third parties...including billing and payment, advertising and marketing, analytics, fraud prevention" and "we may share Aggregate/De-identified Information about use of the Site or Services...with partners and others in our discretion"”
The Privacy Policy states data is kept 'no longer than necessary' but provides no specific retention periods or timelines. Deletion procedures are vague ('within the time period stated by applicable law'). No clear automatic purge on account termination is documented, and backup/archive retention is not addressed.
“[Privacy] "We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws."”
The ToS explicitly states that customers own all right, title, and interest in customer data and insights produced specifically for the customer via the service. Re:tune claims no ownership rights over customer-generated outputs, only over system data and the service itself.
“[ToS] "Customer exclusively owns all right, title and interest in and to the Customer Data, insights produced specifically for Customer via the use of the Re:tune Service by Customer...Re:tune exclusively owns all right, title and interest in and to the Re:tune Service, System Data and the Documentation"”
The ToS references a Data Processing Addendum (DPA) for GDPR compliance and states Re:tune maintains security 'materially in accordance with industry standards,' but no specific certifications (SOC 2, ISO 27001, HIPAA) are mentioned in the provided documents. A trust/security page is not included in the excerpts provided.
“[ToS] "Re:tune will maintain a security program materially in accordance with industry standards" and "the Data Processing Addendum ('DPA') is hereby deemed incorporated herein by reference and can be found here: [https://retune.so/terms-of-service]"”
Track and measure your AI tools with Olakai's observability platform.
Explore Olakai