Novo AI automates claims processing and policy document analysis for insurance companies using generative AI and large language models. The platform streamlines end-to-end insurance operations by reading, analyzing, and explaining text documents to improve claims efficiency and combined ratios. Built for insurance teams seeking to reduce manual processing and extract insights from policy and claims files.
The Privacy Policy states that Novo AI may use Content to improve Services and train models, with an opt-out mechanism m
The Privacy Policy states that Novo AI may use Content to improve Services and train models, with an opt-out mechanism m
Moderate risk. Suitable for internal data but avoid confidential information.
The Privacy Policy states that Novo AI may use Content to improve Services and train models, with an opt-out mechanism mentioned but not detailed in the provided documents. The ToS confirms Content may be used 'to provide and maintain the Services' but lacks explicit clarity on training scope or whether opt-out is default or requires affirmative action.
“[Privacy] 'we may use Content you provide us to improve our Services, for example to train the models that power ChatGPT. See here for instructions on how you can opt out of our use of your Content to train our models.'”
The ToS explicitly assigns all right, title, and interest in Output to the user/company. The license granted to Novo AI is limited to providing and maintaining the Services, complying with law, and enforcing policies—with no sublicensing or perpetual rights claimed by the vendor.
“[ToS] 'Subject to your compliance with these Terms, Novo AI hereby assigns to you all its right, title and interest in and to Output. This means you can use Content for any purpose, including commercial purposes such as sale or publication, if you comply with these Terms.'”
The Privacy Policy permits sharing with vendors, service providers, affiliates, and parties involved in business transactions under stated conditions. However, the documents lack a published sub-processor list, explicit DPA requirements for all third parties, or detailed restrictions on what affiliates may do with shared data.
“[Privacy] 'To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers... Pursuant to our instructions, these parties will access, process, or store Personal Information only in the course of performing their duties to us.'”
The Privacy Policy states retention is 'for only as long as we need' to provide the Service or for legitimate business purposes, but does not specify concrete timeframes. De-identified data may be retained indefinitely. No explicit deletion timeline or account termination cleanup procedure is documented.
“[Privacy] 'We'll retain your Personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations.'”
The ToS explicitly assigns all right, title, and interest in Output to the user. Novo AI claims no ownership or license rights to outputs beyond what is necessary to provide the service. The company cannot assert exclusive IP ownership over generated content.
“[ToS] 'Subject to your compliance with these Terms, Novo AI hereby assigns to you all its right, title and interest in and to Output.'”
The ToS references a Data Processing Addendum (DPA) for GDPR and CCPA processing, indicating some compliance awareness. However, no SOC 2, ISO 27001, HIPAA, or other formal certifications are mentioned in the provided documents. Security measures are described as 'commercially reasonable' but no third-party audit or certification evidence is provided.
“[ToS] 'If you will be using the Novo AI API for the processing of "personal data" as defined in the GDPR or "Personal Information" as defined in CCPA, please fill out this form to request to execute our Data Processing Addendum.'”
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