Landbot

Landbot explicitly states it will use end-user data entered in chatbots for AI training and service enhancement through OpenAI, with only anonymization mentioned but no opt-out mechanism provided. This applies to specific AI services (Build-it-for-me, FAQs AI Assistant, Lead Gen AI Assistant, Appointment Scheduling Assistant).

“[ToS] "Landbot informs that it will use the end-user data entered in the chatbots that use the following services: Build-it-for-me, FAQs AI Assistant, Lead Gen AI Assistant and Appointment Scheduling Assistant, in an anonymised manner, to carry out training actions and enhancing the performance of these services through the use of artificial intelligence (OpenAI)."”

Landbot explicitly reserves intellectual property rights to its own software and methodology, while clearly stating that intellectual property rights over client-provided content are reserved in favor of the Client. Landbot cannot dispose of client content for uses other than those specified in the agreement.

“[ToS] "Intellectual property rights are reserved in favor of the Client...Landbot may not directly or indirectly dispose of any of the content or materials for use other than that specified in this GTC and/or the specific terms and conditions."”

Landbot shares data with defined categories of sub-processors (hosting, CRM/ERP, accounting, legal providers) and requires them to be bound by the same data protection obligations. However, some processors may be located outside the EEA with only vague mention of 'appropriate safeguards,' and the specific sub-processor list is not published in the provided documents.

“[ToS] "The Client authorises Landbot to subcontract with the following categories of data processors...Providers of electronic communications and online office automation, hosting, SaaS services such as CRM/ERP...Some of these processors may be located outside the European Economic Area, in which case Landbot will have adopted appropriate data protection safeguards in advance."”

Landbot provides a tiered retention structure: active conversation data retained for 12 months with full accessibility, then archived for an additional 12 months with restricted access. Archived data requires manual request to security team. Deletion upon service termination is mentioned but the timeline for actual deletion is not explicitly stated.

“[ToS] "Active Data Period: For all plans, the most recent 12 months of conversation data will be directly accessible...Archived Data Period: Conversation data beyond the active period will be...Retained for a period of up to 12 months from original generation date."”

The ToS explicitly reserves all intellectual property rights over client-provided content in favor of the Client. Landbot cannot use, dispose of, or claim rights to client content beyond providing the specified service.

“[ToS] "Intellectual property rights...in any type of support or exploitation modality...that could be derived from all the contents provided to Landbot by the Client entered into the software...Landbot may not directly or indirectly dispose of any of the content or materials for use other than that specified."”

The footer of the ToS indicates SOC 2 and GDPR compliance badges are displayed on Landbot's website, but the provided documents do not include detailed compliance certifications, security documentation, or a formal Data Processing Agreement beyond the clause embedded in the ToS. Formal compliance details are not fully documented in the provided materials.

“[ToS] "SOC2 Compliant GDPR Compliant" (footer badge reference). [ToS] Section 10 provides a Data Processing clause addressing GDPR Article 28 obligations.”