Hiver is a collaborative email management tool that helps teams manage shared inboxes efficiently, enabling better communication and task delegation within organizations.
Hiver is an AI-powered customer service platform that transforms Gmail shared inboxes into collaborative hubs, enabling teams to manage emails, live chats, WhatsApp, and more from a single interface for streamlined communication and faster resolutions.[1][3][6] Its core value lies in eliminating email forwarding and CC clutter through features like email assignments, collision alerts to prevent duplicate replies, shared drafts, tags, automation rules, and AI-driven reply suggestions, alongside comprehensive analytics for response times and performance metrics.[1][2][5][6]
Ideal for customer support, sales, and remote teams in small to mid-sized businesses, Hiver supports use cases such as assigning tasks from support@ inboxes, automating workflows, and integrating with CRM tools like Copper, Slack, Asana, and Zapier.[4][5][6] What sets Hiver apart is its seamless native Gmail integration, avoiding the need for new apps or training, plus multichannel support including live chat and knowledge bases, all accessible via mobile apps for on-the-go collaboration.[3][4][5][6]
Sources
Hiver explicitly states that AI-processed content, including email content, will NOT be used for AI model training. The
No training on user data means no opt-out is necessary.
Low risk across data training, licensing, and sharing dimensions.
Hiver explicitly states that AI-processed content, including email content, will NOT be used for AI model training. The policy clearly commits to using content only for delivering and maintaining AI Features, with no training or advertising purposes.
“[ToS] 'Hiver will not use AI-processed content, including email content, for AI model training, advertising, or any purpose beyond delivering and maintaining the AI Features and related services, except as required by law.'”
The license granted to Hiver is strictly limited to providing, maintaining, supporting, and improving the Services. It is non-exclusive and does not permit sublicensing or use beyond service delivery. Users retain all IP rights in their data.
“[ToS] 'You hereby grant to Hiver a non-exclusive, worldwide, royalty-free right to use, copy, store, transmit, modify, create derivative works of, and display Your Data solely to the extent necessary to provide, maintain, support, or improve the Services.'”
Hiver shares data with service providers and sub-processors under strict contracts and DPAs, which is appropriate. However, the policy mentions sharing with 'affiliates' including an Indian subsidiary for 'sub-processing purposes' without detailed specificity about what data is shared with affiliates beyond service delivery.
“[Privacy] 'We may share your personal information with our affiliate companies. In particular, we may share your personal information with our Indian subsidiary for sub-processing purposes.' and '[Privacy] All such third parties are engaged under appropriate contracts and are required to meet strict security requirements and comply with all applicable privacy legislation.'”
Clear retention periods are stated: data is retained for 14 days after account termination for export, with backups retained up to 2 months. Automatic deletion occurs after the retention period. The policy is transparent about data lifecycle and deletion procedures.
“[ToS] 'Your Data will be retained for a period of fourteen (14) days (the "Data Retention Period") from the date of termination or expiration. Beyond this Data Retention Period, We reserve the right to delete all Your Data in the normal course of operation.' and '[Privacy] some of your content, data, information, or files may remain in our encrypted backups for a period not exceeding two months.'”
Users retain all right, title, and interest in their data and outputs. Hiver claims no ownership or license to user-generated content beyond what is necessary to deliver the service. The company explicitly states users own their data.
“[ToS] 'You will retain all right, title, and interest (including any and all intellectual property rights) in and to Your Data as provided to Hiver.'”
Hiver demonstrates strong compliance certifications: EU-U.S. Data Privacy Framework certified, UK Extension certified, Swiss-U.S. DPF certified, and subject to FTC enforcement. The company references Standard Contractual Clauses and maintains a published security commitment page.
“[Privacy] 'Hiver has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles)...Hiver is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).'”
Track and measure your AI tools with Olakai's observability platform.
Explore Olakai