Gengo AI

The ToS explicitly states that Gengo may use Client Materials and Translated Works to improve machine learning systems and develop new products without requiring explicit opt-in. This is a broad, default permission to use customer data for AI training purposes.

“[ToS] 'we (and those we work with) may use your Client Materials and Translated Works to generally improve the Services (for example, fine tune our turn around time estimates, or improve machine translation and machine learning systems)'”

The ToS grants Gengo broad rights to use Client Materials and Translated Works for service improvement and product development. Additionally, if customers opt-in to 'public examples,' Gengo receives a perpetual, irrevocable, worldwide license that survives account termination.

“[ToS] 'If you opt in to allow Gengo to use your Translated Works as "public examples," you grant Gengo a worldwide, perpetual, royalty-free, irrevocable, license to publish and display your Client Materials and related Translated Works... This license continues even if you stop using our Services.'”

The ToS permits sublicensing to third-party contractors and states that Client Materials are disclosed to 'potential Translators and contractors' to provide the service. The Privacy Policy allows sharing with third parties for service provision with minimal controls, and permits data transfer in M&A scenarios.

“[ToS] 'you agree that Gengo may sublicense its rights under this TOS to third parties to act on Gengo's behalf' and [Privacy] 'Gengo may share your personally identifiable information with third parties solely for the purpose of providing services to you... Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions.'”

The Privacy Policy lacks specific retention periods, stating only that data may be stored 'in locations outside the direct control of Gengo.' No explicit deletion timeline or automatic purge policy is documented. The policy is vague on how long data is retained after account termination.

“[Privacy] 'We may store personal information in locations outside the direct control of Gengo (for instance, on servers or databases co-located with hosting providers).' No specific retention period stated.”

The ToS explicitly assigns all intellectual property rights in Translated Works to the Customer upon approval and compliance. Gengo retains no ownership claims over the outputs, only a license if the customer opts into public examples.

“[ToS] 'All intellectual property rights in the Translated Works will be assigned to Customer upon Customer's Approval of the Translated Works and Your compliance with this TOS.'”

Neither the ToS nor Privacy Policy mentions any compliance certifications such as SOC 2, ISO 27001, GDPR compliance, or HIPAA. The Privacy Policy only states 'Gengo makes commercially reasonable efforts to ensure the security of our systems' without substantiation or third-party validation.

“[Privacy] 'Gengo makes commercially reasonable efforts to ensure the security of our systems. We cannot, however, ensure or warrant the security of any information you transmit to Gengo and you do so at your own risk.'”