Fathom is an AI-powered meeting assistant that captures, summarizes, and organizes key insights from virtual meetings, helping teams improve productivity and communication.
Fathom AI Notetaker automatically records, transcribes, and generates shockingly accurate summaries and action items for meetings on platforms like Zoom, Google Meet, Microsoft Teams, and more, delivering them instantly to your inbox to eliminate manual note-taking and accelerate productivity.[1][3] Key features include customizable templates for structured notes, AI-powered search ("Ask Fathom") across all meetings to find specific moments or insights, deal-level summaries compiling themes from multiple calls, and seamless integrations with tools like HubSpot, Slack, Gmail, and Asana for automatic CRM updates and workflow syncing.[2][4][9]
Ranked #1 for note quality among 22 AI notetakers, it excels in handling multiple speakers, accents, acronyms via custom dictionaries, and provides AI scorecards for real-time coaching, all while ensuring HIPAA, SOC2, and GDPR compliance.[2][4][5][6] Ideal for sales, customer success, marketing, and operations teams, Fathom helps professionals stay aligned on discussions, track engagement, harvest insights from brainstorms, and convert conversations into actionable progress without overhead.[1][3]
What sets it apart is its speed—summaries in under 30 seconds—plus botless recording, emotion-aware search, and public API for tailored scalability, making it the fastest-growing app in the HubSpot ecosystem used by over 15,000 companies.[2][4][9]
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Fathom states it does NOT authorize third parties to train on user data, but reserves the right to use de-identified dat
Fathom states it does NOT authorize third parties to train on user data, but reserves the right to use de-identified dat
Moderate risk. Suitable for internal data but avoid confidential information.
Fathom states it does NOT authorize third parties to train on user data, but reserves the right to use de-identified data from Meeting Content to train its own AI models. Users can opt out via account settings, but this is not the default—opt-out is required rather than opt-in, creating moderate concern.
“[ToS] We may use and create de-identified data generated from your User Content to train, customize or improve our in-house artificial intelligence models. You can opt out within your Fathom account settings. [Privacy] We do not authorize third parties to use your personal information or Meeting Content Information to train their artificial intelligence models.”
License is limited to providing the Service and distributing content to selected users/third parties as configured. However, the Feedback clause grants Fathom perpetual, irrevocable, worldwide rights to any feedback provided, and the license survives account deletion for backup purposes (up to 30 days), creating moderate concern.
“[ToS] We may use, reproduce, and format for proper display, your User Content only as necessary to provide you the Service. [ToS] If you choose to provide us with Feedback, you agree that we may use the Feedback in any manner and for any purpose...Fathom shall own all right, title and interest in the Feedback.”
Fathom shares Meeting Content with essential service providers and sub-processors listed on trust.fathom.video under strict DPA terms. However, it also shares with third-party app integrations (Google, Microsoft, Zoom) and other meeting participants as configured, and uses third-party advertisers for Device Information. Sub-processor list exists but sharing scope is somewhat broad.
“[ToS] We may use third party subprocessors listed on trust.fathom.video that assist us in providing the Service and your User Content may be transmitted through or stored on their systems. [Privacy] When you connect a third party application such as Google, Microsoft, Zoom...we may share information such as your meeting notes, links to video clips, or portions of the meeting transcript with that third party.”
Fathom commits to delete user data within 30 days of account deletion request, but acknowledges copies may persist in database backups for up to 30 days. Retention periods for active accounts are vague ('as long as necessary'), and legally required data is retained indefinitely with pseudonymization, creating moderate concern.
“[ToS] Copies of your User Content may persist in database backups for up to 30 days. [Privacy] We store all personal information for as long as necessary to fulfill the purposes set out in this Privacy Policy, or for as long as we are required to do so by law. If we are legally required to retain that information...we will retain your personal information...but will take measures to pseudonymize it.”
For personal accounts, users retain copyright and proprietary rights in User Content. For Team Accounts, the company owns the content. Fathom claims no ownership rights to user-generated outputs, only to the Service itself and any Feedback provided.
“[ToS] If you sign up for a personal individual account, you retain any copyright and other proprietary rights that you may have in your User Content. If you sign up as an Authorized User as part of your company's business Team Account, the User Content in that Team Account belongs to your company.”
Fathom certifies compliance with EU-U.S. Data Privacy Framework, UK Extension, and Swiss-U.S. DPF, and references a trust page (trust.fathom.video). However, no mention of SOC 2 Type II, ISO 27001, HIPAA, or formal GDPR compliance certification. DPA is available but formal security certifications are not explicitly stated.
“[Privacy] Fathom has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles...To learn more about the Data Privacy Framework Program, and to view our certification, please visit https://www.dataprivacyframework.gov/. [ToS] We may use third party subprocessors listed on trust.fathom.video.”
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