Eesel AI helps teams organize and retrieve knowledge by automatically curating and surfacing relevant documents, making information access seamless for improved collaboration and productivity.
eesel AI is an AI-powered customer service platform that integrates seamlessly with existing helpdesks like Zendesk, Intercom, Gorgias, Slack, and Microsoft Teams, automatically learning from past tickets, help centers, macros, documents, and internal knowledge to handle frontline support, draft replies, and triage inquiries.[1][2][4][5] Its core value lies in automating Tier 1 tickets end-to-end, organizing backlogs, closing spam or simple responses, and embedding customizable chat widgets on websites or apps for instant, context-aware assistance across any language.[1][2][4]
Key features include AI copilot assistance for agents, full autonomous agents, sandbox simulation for testing on historical data, human escalation controls, and training on diverse sources like PDFs, Google Drive, Notion, Shopify, and CSVs, ensuring zero hallucinations by sticking strictly to provided knowledge.[2][4][5][9] Designed for customer support teams, helpdesks, and businesses with scattered documentation, it excels in use cases like multilingual support, internal knowledge retrieval, offboarding tasks, and optimizing agent productivity without replacing core tools.[2][3][4]
What sets eesel AI apart is its quick setup in minutes, one-click integrations, predictable flat-rate pricing starting at $299/month for up to 1,000 interactions, and continuous learning that adapts to evolving business needs, delivering reliable performance with advanced security like two-step verification and custom data retention.[1][5][8]
Sources
Privacy policy explicitly states OpenAI does not use data to train models, but eesel's own use of user data for model im
No training opt-out mechanism was identified in the legal documents.
Moderate risk. Suitable for internal data but avoid confidential information.
Privacy policy explicitly states OpenAI does not use data to train models, but eesel's own use of user data for model improvement is not clearly addressed. The ToS mentions processing data 'to provide, protect, and update the Services' which is vague regarding AI training purposes.
“[Privacy] 'OpenAI does not use data submitted to train or improve their models.' [ToS] 'eesel will only process and use User Data: (a) to provide, protect, and update the Services'”
ToS Section 5.2 clearly limits the license to a non-exclusive license solely to provide the Services. Users retain all IP rights in User Data, and the license does not extend to sublicensing or other uses.
“[ToS] 'Users grant eesel a non-exclusive license to access and process User Data solely to provide the Services as described. Users own and will continue to own all intellectual property rights in User Data.'”
ToS Section 3.3 requires subcontractors to have confidentiality obligations, and a subprocessor list is published. However, the policy allows sharing with 'affiliates, employees, agents, or contractors' (Section 4.2) with limited specificity on what constitutes necessary access.
“[ToS] 'eesel may hire subcontractors to assist in providing the Services, provided that subcontractors who receive User Data will be subject to confidentiality obligations no less protective than those in these Terms.' [Privacy] 'Here is a full list of sub processors: eesel Subprocessor list.'”
Privacy policy provides clear retention periods: data retained during subscription plus 30 days after termination, then permanently deleted. Data shared with OpenAI retained max 30 days for abuse monitoring then deleted.
“[Privacy] 'Data is retained throughout the subscription period and for an additional 30 days after subscription termination. After this period, all associated data is permanently deleted. Data shared with OpenAI is retained for abuse and misuse monitoring for a maximum of 30 days, and then it is deleted.'”
ToS Section 5.1 explicitly states users own all IP rights in User Data and eesel owns only the Services themselves. No claims to outputs or generated content are made by eesel.
“[ToS] 'Users own and will continue to own all intellectual property rights in User Data, and eesel owns and will continue to own all intellectual property rights in the Services.'”
Privacy policy confirms SOC 2 Type II certification for vector database (Pinecone), GDPR compliance with EU server hosting option, and regular security audits and penetration testing. Security practices are well-documented.
“[Privacy] 'The data you provide access to is securely stored in a SOC2 Type II certified vector database' and 'We strictly adhere to GDPR guidelines' and 'We regularly perform security audits and penetration testing'”
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