Dashworks is a digital workplace analytics tool that helps organizations optimize their productivity by providing insights into employee workflows and application usage.
Dashworks is an AI-powered knowledge assistant that unifies company data across dozens of tools like Gmail, Google Drive, Slack, Confluence, Salesforce, Gong, and more, enabling teams to ask natural language questions and receive precise, real-time answers without indexing delays.[1][2][5] Its core value lies in eliminating information silos, delivering instant insights from emails, documents, tickets, and projects to boost productivity and reduce time spent searching.[1][3][6]
Key features include seamless integrations via point-and-click setup, access through web app, Slack, or Chrome extension, support for top AI models like GPT-4o and Claude, zero-data retention for security, and admin insights to identify knowledge gaps.[1][2][7] Designed for hypergrowth startups, Fortune 500 companies, sales, support, product, HR, and GTM teams, it accelerates onboarding, shortens response times, and supports use cases like querying policies, datasets, or project decisions.[1][4][8]
What sets Dashworks apart is its agentic enterprise search with zero-second live data pulls, permission-aware responses, and customizable bots for specialized workflows, outperforming traditional search by ensuring always-fresh, accurate results in existing tools.[1][4][7]
Sources
Dashworks states it may use Content to improve Services, but provides an opt-out mechanism. However, the opt-out require
Dashworks states it may use Content to improve Services, but provides an opt-out mechanism. However, the opt-out require
Moderate risk. Suitable for internal data but avoid confidential information.
Dashworks states it may use Content to improve Services, but provides an opt-out mechanism. However, the opt-out requires affirmative action via email, and the default position allows training use. The language is somewhat vague regarding what 'improve Services' entails and whether this extends to model training beyond the user's workspace.
“[ToS] 'Unless a User/Business Customer opt-out in accordance with Section 12c, we may use Input, Output, or Content to develop or improve our Services and improve model performance.' [ToS] 'Users...may opt-out of this Section12c and Dashworks will not use such User/Business Customer's Content to develop or improve its Services.'”
The license grant is limited to service provision and improvement within the user's workspace, but Dashworks retains a worldwide, non-exclusive, sublicensable license. The license survives termination for a 'reasonable period' for data deletion, creating some ambiguity. The scope is narrower than perpetual/irrevocable but broader than strictly service-delivery-only.
“[ToS] 'Users...grant to Dashworks, its successors, and assigns a worldwide, non-exclusive, sublicensable no-charge, royalty-free, license to use their Content solely to develop or improve our Services as used by each User/Business Customer solely in such User/Business Customer's workspace.'”
Dashworks explicitly states it does not sell personal information and only shares with essential service providers (AWS, Google Cloud, Stripe, Segment, Amplitude). However, the Privacy Policy mentions sharing with 'Partners' and 'affiliates' in vague terms, and analytics data sharing is mentioned. Sub-processor list is provided but DPA specifics are not detailed in the documents provided.
“[Privacy] 'WE DO NOT SELL YOUR PERSONAL INFORMATION, NOR DO WE INTEND TO DO SO. WE DO NOT GIVE ACCESS TO YOUR PERSONAL INFORMATION TO THIRD PARTIES EXCEPT TO SUBPROCESSORS TO ASSIST US IN THE PROVISION OF OUR SERVICES TO YOU.' [Privacy] 'LIST OF THIRD-PARTY SERVICE PROVIDERS: Amazon Web Services Inc., Stripe, Inc., Google Cloud, Segment, Amplitude.'”
Dashworks commits to deletion within 30 days of written request and states data will be removed 'within a reasonable period' after account termination. However, 'reasonable period' is vague, and backup/operational data retention is not clearly specified. The policy does not provide explicit automatic purge timelines on account termination.
“[ToS] 'Upon your written request, we will delete any such information within thirty (30) days of receiving your request.' [ToS] 'Upon the termination of the Agreement, Dashworks will remove, delete, erase, and/or return any Content in Dashworks' possession within a reasonable period after such termination.'”
Dashworks explicitly states that users and business customers own all rights, titles, and interest in Input and Output to the extent permitted by law. The vendor claims only a limited license for service improvement within the user's workspace, not ownership or broad sublicensing rights of outputs.
“[ToS] 'Users (and for Business Users, the Business Customer) own all rights, titles, and interest in the Input to the extent permitted by applicable law. Users (and for Business Users, the Business Customer) own any Output and Content that Users receive from the Services to the extent permitted by law.'”
Dashworks mentions PCI Compliance scanning, SSL certificates, and regular security scans, but does not explicitly claim SOC 2 Type II, ISO 27001, or HIPAA certification. GDPR compliance is addressed with Standard Contractual Clauses, but formal compliance certifications are not documented. A trust/security page is not referenced in the provided documents.
“[Privacy] 'Our Website and App are reasonably scanned to meet or exceed PCI Compliance. Our Website and App receive regular security scans and penetration tests.' [Privacy] 'We comply with the New SCCs with respect to the transfer of Personal Data from the EU to the US and other countries for Processing, as defined in the GDPR.'”
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