Chatwith
Chatwith is an AI-powered chat platform that enables businesses to engage with customers in real-time, enhancing support and communication through automated responses and insights.
Chatwith is an AI-powered chat platform that enables businesses to deliver real-time customer engagement through intelligent automation, resolving up to 80% of inquiries autonomously while providing actionable insights to boost support efficiency and satisfaction.[1] Key features include AI Assist for custom model training on websites, help centers, or articles; seamless live chat handoffs to agents; data collection via forms and surveys for personalized interactions; advanced workflows like A/B testing, webhooks, and Zapier integrations; plus Shopify-specific tools for product displays, availability checks, and order status updates.[1]
It targets e-commerce retailers, customer support teams, and service-oriented businesses seeking to handle high-volume queries across websites, apps, and messaging channels without sacrificing personalization or context.[1][3] What sets Chatwith apart is its emphasis on multi-turn conversation management with context memory, sentiment-aware responses, and multimodal capabilities, ensuring natural, empathetic dialogues that adapt dynamically and outperform rigid rule-based systems.[3][5][7]
The documents do not explicitly state whether user data is used to train AI models. Service Data is described as aggrega
No training opt-out mechanism was identified in the legal documents.
Moderate risk. Suitable for internal data but avoid confidential information.
The documents do not explicitly state whether user data is used to train AI models. Service Data is described as aggregated and anonymized for use by Chatwith, but the scope and purpose of this usage for model training is unclear. The Privacy Policy mentions 'usage data, such as the prompts and selected context' is collected, but does not clarify if this feeds AI training pipelines.
“[DPA] 'Provided Service Data is aggregated and anonymized, without disclosing any personal information, Chatwith can use this data freely.' [Privacy] 'Usage data, such as the prompts and selected context, including how you interact with our website and services.'”
User Submissions are granted a non-exclusive, royalty-free, transferable license limited to providing the Service, which is enterprise-friendly. However, the license is transferable and the scope of 'solely to provide the Service' could be interpreted broadly. Feedback receives a perpetual, irrevocable, sublicensable license with no restrictions, which is unfavorable but applies only to voluntary feedback.
“[ToS] 'Customers grant Chatwith a non-exclusive, worldwide, royalty-free, transferable license to use, process, and display User Submissions solely to provide the Service.' [ToS] 'Customers grant Chatwith a royalty-free, worldwide, perpetual, irrevocable, fully transferable, and sublicensable license to use, disclose, modify, create derivative works from, distribute, display, and exploit any Feedback.'”
The DPA permits sharing with Authorized Sub-Processors with a 10-day objection window and requires DPAs with sub-processors. However, the list of sub-processors is maintained at a URL and customers must subscribe to notifications or waive notice rights. Third-party integrations are permitted at customer discretion but Chatwith disclaims liability. No explicit advertising or data broker sharing is mentioned, but the sub-processor authorization is broad.
“[DPA] 'Company may engage its Affiliates as well as the Authorized Sub-Processors on the List to access and process Personal Data...A list of Company's current Authorized Sub-Processors is available to Customer at https://chatwith.tools/legal/subprocessors.' [ToS] 'Customers have the discretion to utilize these Third-Party Services in conjunction with our Service.'”
The ToS states deletion within 30 days of termination upon request, but exempts Free Version users and allows indefinite retention if account remains inactive for 1+ year. The DPA references Company Account Data and Company Usage Data retention 'as set forth in Company's privacy policy' without specifying periods. Backup retention and 'blocking' of data rather than deletion create ambiguity.
“[ToS] 'Within thirty (30) days of termination for cause, upon the Customer's request...Chatwith will delete the Customer's User Information...Chatwith may delete all User Submissions and User Information if an account remains inactive for more than one (1) year.' [DPA] 'Company Account Data and Company Usage Data will be processed and stored as set forth in Company's privacy policy.'”
The ToS explicitly states that Customers retain all rights to User Submissions beyond the limited license granted to Chatwith for service delivery. Chatwith claims no ownership of outputs and the license terminates with the service relationship. This is enterprise-friendly.
“[ToS] 'Beyond the rights granted here, Customers retain all rights to User Submissions, with no implied licenses under this Agreement.' [ToS] 'Customers grant Chatwith a non-exclusive, worldwide, royalty-free, transferable license to use, process, and display User Submissions solely to provide the Service.'”
The DPA references GDPR, CCPA, UK GDPR, and Swiss data protection compliance frameworks and includes Standard Contractual Clauses. However, no SOC 2, ISO 27001, or HIPAA certifications are explicitly mentioned. Security measures are described in Exhibit C but formal third-party certifications are not claimed. A trust page or security documentation link is not provided.
“[DPA] 'Data Protection Laws means any applicable laws and regulations...including: (i) the California Consumer Privacy Act (CCPA)...the General Data Protection Regulation...the Swiss Federal Act on Data Protection...' [DPA Exhibit C] 'Company has deployed secure methods and protocols...Databases housing sensitive customer data are encrypted at rest.'”
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