Avoma is an AI-powered meeting assistant that records, transcribes, and analyzes conversations, helping teams improve collaboration and decision-making through actionable insights.
Avoma is an AI-powered meeting lifecycle assistant that automates the entire meeting process—from scheduling and preparation through recording, transcription, analysis, and follow-up—enabling teams to focus on meaningful conversations rather than administrative tasks[1][4]. The platform captures meetings across all major web conferencing tools and provides real-time transcription in over 40 languages, AI-generated notes with automatic speaker identification, and intelligent topic detection that categorizes conversations into actionable segments like "Business Need," "Pain Points," and "Next Steps"[1][2][3]. Beyond note-taking, Avoma includes live bookmarking for marking critical moments, customizable meeting templates, AI Tasks for automatic task assignment and follow-up email drafting, and seamless CRM integration that automatically syncs meeting summaries and action items[1][3][6]. The platform is designed for sales, HR, and customer-facing teams that rely on meeting insights to drive data-driven decisions, improve deal win rates, and enhance team coaching and performance[1]. What distinguishes Avoma is its comprehensive approach to the entire meeting lifecycle rather than isolated meeting-level analysis, combined with its ability to automatically extract and prioritize action items while eliminating manual CRM updates and follow-up work[2][4]. Organizations using Avoma gain a searchable knowledge base of all conversations, reduce hours spent on note-taking and administrative follow-up, and unlock revenue intelligence insights that improve sales outcomes and team collaboration[1][4].
Avoma states it does not use Google Workspace API data to train AI models, but the documents lack explicit language proh
Avoma states it does not use Google Workspace API data to train AI models, but the documents lack explicit language proh
Moderate risk. Suitable for internal data but avoid confidential information.
Avoma states it does not use Google Workspace API data to train AI models, but the documents lack explicit language prohibiting training on other user content (Recordings, Transcripts, Notes, Insights). The DPA permits processing for 'improvements and development' of the Service, which is vague regarding AI training. No clear opt-out mechanism is documented.
“[Privacy] 'Data obtained through Google Workspace APIs is used exclusively to provide and enhance the services requested by our users. We do not use this data to develop, improve, or train generalized AI or machine learning models.' [DPA] 'Avoma, Inc. may Process Personal Information for legitimate business purposes, including...improvements and development of Avoma, Inc.'s Service'”
The ToS grants Avoma a 'non-exclusive, worldwide, limited term, royalty-free right' to use customer data 'to provide and ensure proper operation of the Services' and to 'sublicense these rights to third parties with which Avoma has contractual service provider relationships.' The license is limited to service delivery but sublicensing to third parties and the phrase 'limited term' (rather than explicit termination on account deletion) create moderate concern.
“[ToS] 'you grant Avoma a non-exclusive, worldwide, limited term, royalty-free right to: host, use, copy, transmit and display Your Data...sublicense these rights to third parties with which Avoma has contractual service provider relationships for the purpose of providing the Service.'”
Avoma shares data with sub-processors listed on a trust page and with analytics providers (Google Analytics, HubSpot, FullStory, Segment, Mixpanel). Sub-processors are contractually bound by DPA-equivalent obligations. However, the Privacy Policy states 'We may share your identifiable information with service providers and other third parties' and 'companies or organizations connected, or affiliated with us' with vague conditions. No explicit prohibition on advertising or data broker sharing, but no evidence of it either.
“[Privacy] 'We may share your identifiable information with service providers and other third parties, if necessary to fulfill the purposes for collecting the information...We may also share personally identifiable information with companies or organizations connected, or affiliated with us, such as subsidiaries, sister-companies and parent companies.' [DPA] 'All Sub-Processors have entered into written agreements with Avoma that bind them by data protection obligations substantially similar to those under this DPA.'”
The ToS and DPA state that Avoma will 'return Customer Personal Data to Customer or delete such data within thirty (30) days after termination of the Services or sooner upon Customer's request.' However, the DPA permits retention of data 'as necessary in connection with its routine backup and archiving procedures' and 'to ensure compliance with its legal obligations,' with no specific time limits on these exceptions. The Privacy Policy states data may be retained 'for as long as necessary' for legitimate business purposes.
“[ToS/DPA] 'Avoma will return Customer Personal Data to Customer or delete such data within thirty (30) days after termination of the Services or sooner upon Customer's request.' [DPA] 'Avoma, Inc. may retain copies of Customer Personal Data as necessary in connection with its routine backup and archiving procedures and to ensure compliance with its legal obligations...to retain data pursuant to legal requirements.'”
The ToS explicitly states: 'You own all rights, title, and interest in and to your Content that you or your users provide directly to the Service, including all derivative works of your Content.' Avoma acquires no rights to customer data beyond the limited license to provide the service. This is a clear, enterprise-friendly protection of IP ownership.
“[ToS] 'You own all rights, title, and interest in and to your Content that you or your users provide directly to the Service, including all derivative works of your Content...Subject to the limited licenses granted herein, Avoma acquires no right, title or interest from Customer or its licensors under this Agreement in or to any Your Data.'”
Avoma certifies compliance with the EU-US Data Privacy Framework and states it uses 'external auditors to verify the adequacy of its security measures' and maintains an 'Avoma, Inc. Information Security Policy.' However, no specific mention of SOC 2 Type II, ISO 27001, or HIPAA certifications. The DPA references a security page (https://www.avoma.com/security) but the content is not provided. Compliance is claimed but not comprehensively documented.
“[Privacy] 'Avoma has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles.' [DPA] 'Avoma, Inc. uses external auditors to verify the adequacy of its security measures. The internal controls of the Service are subject to periodic testing by such auditors.'”
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