Avoma
Avoma is an AI-powered meeting assistant that records, transcribes, and analyzes conversations, helping teams improve collaboration and decision-making through actionable insights.
Avoma is an AI-powered meeting lifecycle assistant that automates the entire meeting process—from scheduling and preparation through recording, transcription, analysis, and follow-up—enabling teams to focus on meaningful conversations rather than administrative tasks[1][4]. The platform captures meetings across all major web conferencing tools and provides real-time transcription in over 40 languages, AI-generated notes with automatic speaker identification, and intelligent topic detection that categorizes conversations into actionable segments like "Business Need," "Pain Points," and "Next Steps"[1][2][3]. Beyond note-taking, Avoma includes live bookmarking for marking critical moments, customizable meeting templates, AI Tasks for automatic task assignment and follow-up email drafting, and seamless CRM integration that automatically syncs meeting summaries and action items[1][3][6]. The platform is designed for sales, HR, and customer-facing teams that rely on meeting insights to drive data-driven decisions, improve deal win rates, and enhance team coaching and performance[1]. What distinguishes Avoma is its comprehensive approach to the entire meeting lifecycle rather than isolated meeting-level analysis, combined with its ability to automatically extract and prioritize action items while eliminating manual CRM updates and follow-up work[2][4]. Organizations using Avoma gain a searchable knowledge base of all conversations, reduce hours spent on note-taking and administrative follow-up, and unlock revenue intelligence insights that improve sales outcomes and team collaboration[1][4].
Avoma states it does not use Google Workspace API data to train AI models, but the documents lack explicit language proh
No training opt-out mechanism was identified in the legal documents.
Moderate risk. Suitable for internal data but avoid confidential information.
Avoma states it does not use Google Workspace API data to train AI models, but the documents lack explicit language prohibiting training on other user content (recordings, transcripts, notes). The DPA mentions 'improvements and development' as a legitimate purpose, creating ambiguity about whether user content trains models.
“[Privacy] Data obtained through Google Workspace APIs is used exclusively to provide and enhance the services requested by our users. We do not use this data to develop, improve, or train generalized AI or machine learning models.”
Avoma grants itself a non-exclusive, limited-term license to user content solely to provide the service, which is appropriately scoped. However, the license permits sublicensing to 'third parties with which Avoma has contractual service provider relationships,' and the scope of 'service improvement' could be interpreted broadly.
“[ToS] you grant Avoma a non-exclusive, worldwide, limited term, royalty-free right to host, use, copy, transmit and display Your Data...sublicense these rights to third parties with which Avoma has contractual service provider relationships for the purpose of providing the Service.”
Avoma shares data with sub-processors under DPA obligations and with analytics providers (Google Analytics, HubSpot, FullStory, Segment, Mixpanel). Sub-processor list is published and customers can object to new ones. However, analytics sharing and affiliate sharing are mentioned with less specificity about data protection.
“[Privacy] We may share your identifiable information with service providers and other third parties...We may also share personally identifiable information with companies or organizations connected, or affiliated with us, such as subsidiaries, sister-companies and parent companies.”
Avoma commits to delete customer personal data within 30 days of termination on request, but retains data for 'legitimate business purposes' including backups, legal proceedings, and cyber-security indefinitely. Aggregated data is retained without limitation. Retention periods for active accounts are vague ('as long as necessary').
“[DPA] Avoma, Inc. will return Customer Personal Data to Customer or delete such data within thirty (30) days after termination of the Services...Avoma, Inc. may retain copies of Customer Personal Data as necessary in connection with its routine backup and archiving procedures.”
Avoma explicitly states the customer owns all rights, title, and interest in user-generated content and outputs. Avoma acquires no ownership rights and the license terminates upon service termination. This is clearly enterprise-friendly.
“[ToS] You own all rights, title, and interest in and to your Content that you or your users provide directly to the Service...Subject to the limited licenses granted herein, Avoma acquires no right, title or interest from Customer or its licensors under this Agreement in or to any Your Data.”
Avoma claims EU-US Data Privacy Framework (DPF) certification and mentions security audits by external auditors, but does not explicitly list SOC 2 Type II, ISO 27001, or HIPAA certifications in the provided documents. A security page is referenced but not included.
“[Privacy] Avoma has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles...Avoma uses external auditors to verify the adequacy of its security measures.”
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