Ashby AI
Ashby AI streamlines recruitment processes by leveraging AI to enhance candidate sourcing, screening, and engagement, helping companies find the right talent efficiently.
Ashby is an all-in-one recruiting software platform that integrates applicant tracking, candidate relationship management, sourcing, scheduling, and analytics with AI embedded throughout the entire hiring workflow[5]. The platform streamlines recruitment through AI-powered resume parsing that achieves industry-leading accuracy, AI-assisted application review that reduces initial screening time by 78% while improving candidate quality scores by 23%, and intelligent sourcing capabilities that identify passive candidates with 45% improvement in sourcing efficiency and 32% higher response rates[1]. Key capabilities include customizable pipeline builders with workflow automation, AI email personalization that delivers 67% average response rate improvements compared to generic templates, AI-generated filters for candidate search using natural language, built-in AI notetaking for interviews, and comprehensive DEI analytics to track diversity outcomes[1][2][3]. Ashby is designed for ambitious, fast-moving teams and enterprises that need to scale their hiring operations while maintaining structured processes and data-driven decision-making, from early-stage startups to established organizations seeking hiring excellence[5]. The platform differentiates itself by offering adoption-ready AI features that allow full user control—with the ability to review, tweak, and toggle features on or off—rather than treating AI as merely decorative, combined with 100+ pre-built report templates and custom reporting capabilities that require no technical expertise[1][3]. Ashby's integrated approach eliminates the need to toggle between multiple tools, providing instant visibility across the entire recruiting process while enabling teams to focus on relationship building and strategic hiring initiatives[1][5].
The ToS references AI Features and requires customers to agree to separate AI Terms, but those terms are not provided in
No training opt-out mechanism was identified in the legal documents.
Moderate risk. Suitable for internal data but avoid confidential information.
The ToS references AI Features and requires customers to agree to separate AI Terms, but those terms are not provided in the documents. Section 4.8 allows Ashby to use Service Usage Data (aggregated/de-identified) for service improvement and product development, but Customer Data usage for training is not explicitly addressed in the available documents.
“[ToS] 'By enabling or using any AI Features, Customer agrees to Ashby's then-current Terms for AI Features ("AI Terms") available at https://www.ashbyhq.com/resources/terms-ai-features.'”
Section 4.1 grants Ashby a non-exclusive, non-transferable license limited to providing the Service, which is enterprise-friendly. However, the license scope is somewhat broad ('store, process, display and generally make Customer Data available') and the non-transferability exception in Section 12.5 creates ambiguity about assignment scenarios.
“[ToS] 'Customer grants to Ashby a non-exclusive, non-transferable (except pursuant to Section 12.5 below), worldwide license to use Customer Data for the purpose of providing the Service, including the right to store, process, display and generally make Customer Data available through the Service.'”
Section 4.1 restricts sharing to subcontractors with confidentiality obligations and prohibits intentional third-party access except for fraud/criminal activity. However, Section 4.2 allows Customer to enable Third-Party Integrations at their discretion, and Ashby disclaims responsibility for these. Service Usage Data (Section 4.8) is shared with third parties only if aggregated and de-identified.
“[ToS] 'Ashby shall not: (a) access, process, or otherwise use Customer Data other than as necessary to facilitate the Service; or (b) intentionally grant any third party access to Customer Data...except subcontractors that have agreed to maintain the confidentiality of Customer Data.'”
Section 4.6 provides a clear deletion trigger (30+ days after account delinquency/suspension/termination) but lacks explicit retention periods during active use. The language 'may permanently erase' is permissive rather than mandatory, and backup/operational data retention is not addressed.
“[ToS] 'Ashby may permanently erase Customer Data if Customer's account is delinquent, suspended, or terminated for 30 days or more.'”
Section 4.1 clearly establishes that the license is limited to providing the Service and does not grant Ashby ownership of Customer Data. Customer retains ownership and control of the data it uploads. Ashby makes no claims to ownership of outputs or generated content.
“[ToS] 'Customer grants to Ashby a non-exclusive, non-transferable...license to use Customer Data for the purpose of providing the Service' (license limited to service delivery, not ownership transfer).”
The ToS does not mention SOC 2, ISO 27001, GDPR compliance, HIPAA, or other certifications. Section 4.4 references 'commercially reasonable security measures' but provides no detail. Section 4.7 explicitly disclaims liability for HIPAA, COPPA, FERPA, FHA, FCRA compliance, suggesting these protections are not provided.
“[ToS] 'Ashby has implemented and will maintain commercially reasonable security measures to protect Customer Data. However, Customer recognizes and agrees that hosting data online involves risks of unauthorized disclosure or exposure.'”
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