11x AI is a platform that leverages artificial intelligence to enhance business decision-making, providing insights and analytics for strategic growth and operational efficiency.
11x AI deploys autonomous digital workers—Alice (AI SDR) and Julian (AI phone agent)—to automate the full prospecting and customer engagement lifecycle for sales and revenue teams. Alice identifies qualified prospects from real-time buying signals, conducts research, personalizes outreach across email, phone, LinkedIn, and SMS, and orchestrates multi-channel sequences that maintain context across touchpoints. Julian handles customer conversations 24/7, learning and adapting from every interaction to improve engagement over time. The platform integrates deeply with existing sales stacks and CRMs, enabling seamless handoffs between channels and continuous optimization without manual intervention. Built for enterprise security with SOC-2 compliance and end-to-end encryption, 11x is designed for sales leaders, RevOps teams, and go-to-market organizations seeking to scale pipeline generation and qualified meetings. Customers report 1.5x increases in qualified meetings and $1M+ in pipeline generated within the first three months, with the platform's autonomous agents handling approximately 35% of pipeline by that milestone.
11x explicitly states it does NOT use Customer Data to train AI models. Section 3.2.2 of ToS clearly prohibits using Cus
No training on user data means no opt-out is necessary.
Low risk across data training, licensing, and sharing dimensions.
11x explicitly states it does NOT use Customer Data to train AI models. Section 3.2.2 of ToS clearly prohibits using Customer Data for AI/ML training, and the Privacy Policy reaffirms this commitment regarding Google API data.
“[ToS] 'Notwithstanding anything to the contrary in this Agreement, 11x shall not use any Customer Data to train any artificial intelligence or machine learning models.'”
11x grants only a limited, non-sublicensable license to Customer Data strictly for providing and maintaining the Service. The license is narrowly scoped and does not extend to marketing, derivative works, or other purposes beyond service delivery.
“[ToS] 'Customer hereby grants 11x a limited license to collect, store, and use Customer Data to provide, maintain, and improve the Service.'”
While 11x states it shares data only with essential service providers and requires confidentiality, the documents lack a published sub-processor list and specific DPA requirements are mentioned but not detailed. Performance Data is shared in aggregated form for marketing, which introduces moderate concern.
“[ToS] 'Customer hereby grants 11x a limited license to aggregate, collect, analyze, and store Performance Data...in aggregated, de-identified form for 11x's marketing purposes.'”
Retention periods are vague ('as long as we consider it potentially useful'). While deletion on request is mentioned, specific timelines are not provided. The Privacy Policy states data will be 'securely deleted' but lacks clarity on backup retention and account termination cleanup procedures.
“[Privacy] 'We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Service...and then we securely delete the information.'”
The ToS explicitly states that Customer exclusively owns all right, title, and interest in Customer Data and outputs. 11x acquires no ownership rights to Customer Data or generated content, only limited licenses for service delivery.
“[ToS] 'Customer exclusively owns all right, title and interest in and to the Customer Data and Performance Data. 11x shall acquire no rights in or to the Customer Data or Performance Data, except for the license rights to 11x set forth in Section 3.2.'”
The documents reference GDPR compliance, DPA availability, and encryption practices, but no SOC 2, ISO 27001, HIPAA, or other formal certifications are explicitly mentioned. Security measures are described but formal compliance certifications are not documented.
“[Privacy] 'All the Personal Information we have where 11x acts as a processor for a customer's data is encrypted via database encryption. All connections to our Website or Services are protected via the use of encrypted connections, such as the Secure Socket Layer (SSL) protocol.'”
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